Questions and answers

How to order

Step-by-step easy instruction:

  1. Purchase the product.
  2. After your purchase you will be contacted by email. Or email us at info@illtema.com
  3. You should receive your proof within 24-48 hrs.
  4. After your final 100% approval your item will be printed and shipped within turnaround time, you will be provided with the UPS tracking #. Just wait for your package to come.

I would like to see the material quality

We can come out on site to meet with you with some sample materials. Please contact us to make an appointment: info@illtema.com or 973 204-47-37.

What kind of shirts do you print on?

By default we print on 100% pre-shrunk cotton shirts Gildan brand, if your chosen color or style is temporeraly out of stock we will substitute for another major brand like Jerzees or Fruit-of-the-Loom. If you have special requests, such as 50/50 shirts or another brand please add that into the notes and we will confirm if we can get that.

Do you also do ... ?

We do almost everything, take a look at this list. Please contact us with information and we will help you out.

When will I get my order?

Standard turn around is 10 days after the order is accepted, not including the day it is submitted. Rush fee for production is 10% per day.

Will you contact me before actually printing the items? I want to see a mock up.

You will always get the final review for approval before we print!

I'm having troubles with your website (can't upload artwork, too difficult, confusing)

If you can't upload the artwork, simply send it to info@illtema.com and include as much information as possible so we can help you out. If you have already submitted the order, we will review and convert your artwork, and will automatically adjust to the lower pricing whenever possible. Something else is broken? Please tell us: info@illtema.com.